Our sliding scale site support time bucket plans give you peace of mind knowing that help is only a click, email or phone call away. Purchase time in buckets of 10, 20, 40 and 80 hrs and access support as and when you need. Scale up or down as the need arises. The larger the time bucket purchased, the lower the per hour rate.
Support requests are administered via our Basecamp Project Management tool. Each account will be assigned a Project Manager. Response times are within 2-4 hrs during normal business hours. Our time buckets do not expire until they are consumed.
Included in Site Support Services:
- General Web Design & Development (Html, PHP & CSS)
- WordPress Version, Plugins & Template Refreshes
- General IT & server administration with your web host such as email account management
- Testing & Bug Fixes
- Content Changes & Updates
- Security Updates & Enhancements
- Minor Feature Enhancements
- General Consulting, Phone, Email & Project Management Support
- Performance Enhancements such as Google PageSpeed
Excluded from Site Support Services:
- Large scale structural or major site changes