FAQ

“Judge a man by his questions rather than by his answers.” ― Voltaire

Oh yes we do! Although most of our clients are in the United States, some of our clients are in Europe and Asia. Our headquarters are located in pristine Boulder, Colorado, 2 miles down the street from Google! We love meeting our clients face to face, especially if you’re located in Boulder. However, for remote clients, and also because a lot of our project involve different teams such as design and development, we use project management tools such as Basecamp, Balsamiq, Skype and web/video conferencing tools such as Zoom, GoToMeeting, or ReadyTalk to collaborate efficiently. Online meetings can and should be just as effective as face to face meetings!

Yes, we currently have a managed services plan as well as a server support plan. Our plans involve purchasing a 5-10hr monthly bucket, pre-paid annually. Please contact AZENCE for a copy of our support agreement.

Currently, our service providers are located in the following countries: United States, India, Russia, New Zealand, Philippines and Bangladesh. All our service providers are fluent in English and are accustomed to working with American, European, Australian, New Zealand, Asian and other International clientele. We manage websites in English as well as in other foreign languages such as Mandarin, Thai, Korean, Vietnamese, Russian etc.

Yes, we treat every job we take on as projects with milestones and datelines and with that, we include project management services to ensure that your project is completed on time and on budget. We take pride in delivering as well as delighting 🙂

Yes! Currently, we provide WordPress and Drupal training tailored specifically to what we’ve built for you. This way, you can continue to manage and grow your CMS website long after the handoff.

If there’s other training you’d like us to provide, please let us know and we’ll gladly oblige.

We most certainly do. Click AZENCE Services to download a copy of our latest brochure.
Definitely, yes! Help or refer a friend and earn your commission! It’s our way of saying “thanks” for spreading the good word! We’ll give you a 10% commission on each secured project you send us. The amount is based on the final billed invoice to your referral, the new client. The new client will have to mention the referring party’s name/or company, upon securing the purchase agreement of any AZENCE service. The new client may fill-up the referral program form and we’ll contact the referring party via email to inform you that we’ve booked a new client and provide an estimated time frame on when you should expect a check from us. You’ll be receiving your 10% commission check after each new project completion and upon full payment from client. We do it this way because often times, projects do evolve, you’ll get a larger commission check this way! Commission Calculations: Say for example we booked a new WordPress 5-page Web Design starter package at $1099. A typical WordPress design project typically runs about 2-3 weeks to completion. At the end of 2 weeks, you should be expecting: 10% of $1099 = $109.90 If you’ll like to track your commission status, let us know and we’ll set you up on our Basecamp so you’ll know when you should be receiving your check! To sign up to our affiliate or referral incentive program, please visit referral program. If you have questions and clarifications regarding our referral or affiliate program please feel free to contact us.
Totally. Our clients are our bread and butter and of course, any incentives we can get, we want to pass them on to you. Any new referral projects from our clients will be entitled to 10% commission or 10% your next project. Whichever option you prefer.
It depends on the terms of the new project. In general, for new clients, the typical payment structure would be 50-50. 50% up front payment upon the start of the new project, and 50% or the remainder upon project completion. Typically, after completion of the first project, payment terms will likely change depending on what services are needed moving forward. We also have our 10 hr support time bucket if you’d like us to continuously support your website. This is one of our most popular support and maintenance services.

Technical Support FAQ

How to clear cache in Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDeskto… In Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.
This is how it should look: https://screencast.com/t/pFOHdcFMlYB How to clear cache in Safari https://nektony.com/blog/clear-cache-on-macbook-air In Safari
  1. Open the Safari browser.
  2. In the Safari menu select Preferences.
  3. In the Advanced section tick Show Develop menu in menu bar.
  4. Click on Develop in the menu bar and select Empty Caches.
  5. Close the Safari browser to finish the cache clearing.
This is how it should look: https://screencast.com/t/CNmLO8QdmwZ https://screencast.com/t/BARkQiee